Six things you should expect from your heating engineer
Whenever you invite a professional to carry out work in, or around, your home you’re putting your trust in somebody to look after your property and the interests of you and your family.
While there are various websites that can help you choose somebody with the right experience and customer care, you may not be so clear about what you should be able to expect from your heating engineer.
The following are the key hallmarks of professionalism we seek to offer in how we do business, and you should be able to expect of any heating engineer who comes to your home.
1. Extensive knowledge relevant to the task at hand
Your engineer should have knowledge of all types of boilers and central heating systems, and they should be able to relate that knowledge to your own situation. So if you’re looking to invest in a new boiler, they should be able to advise what type and strength of boiler is appropriate for your property. They should be able to give you all the options available to you, and explain the pros and cons of each.
If you’ve made an appointment, they should honour it. They should understand that you may have taken time off work in order to be there, and they should aim to be punctual and – if outside circumstances mean they will be delayed, which is sometimes unavoidable – they should phone ahead to let you know the situation.
A heating engineer should always show the utmost respect to you, your family and your property. They should ensure they work safely for all concerned, and they should work as tidily as possible, laying down dustsheets when required and clearing up when finished.
For any sizeable job, you should expect to get a fixed price, detailed quote, following a home visit so the heating engineer is fully aware of your situation and any specific challenges your home set-up may present. They should be aiming to avoid any unpleasant surprises, with unexpected additional costs.
You should be able to contact your heating engineer easily, and they should respond promptly to queries or requests. They should be able to provide you with a phone number and an email address, and they should respond reasonably promptly to communications.
Heating engineers are legally required to keep records, receipts and certificates. They should be able to produce these on request, and have effective systems for generating paperwork and storing it.
Is there anything not on this list you think should be on it? Let us know!